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petejenkins |
Latest page update: made by petejenkins
, Feb 7 2008, 4:32 AM EST
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| Started By | Thread Subject | Replies | Last Post | ||
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| petejenkins | eLink cannot find Portal page | 0 | Apr 2 2009, 4:29 AM EDT by petejenkins | ||
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Thread started: Apr 2 2009, 4:29 AM EDT
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Occasionally when you log in to eLink it returns with an error saying that it cannot find the Portal page. If you receive this error you have logged in as far as the server is concerned but you can't actually access any part of eLink. Generally this is caused by something blocking the eLink session cookie. You can confirm this by downloading an alternative browser such as Firefox and attempting to login that way, if it works in Firefox then the cause is probably fixable using one of the methods below:
The first thing to try is to verify that the eLink server is in the trusted sites (internet explorer security settings) and that cookies are allowed (internet explorer privacy settings). Next, empty IE temporary files and cookies cache as well. Finally, if neither of these work, it is worth checking that the date on your computer is set correctly. I had a user this morning whose computer date and time was set a month ahead, as soon as we had changed that to the correct time and date eLink worked correctly.
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Keyword tags:
cookies
internet explorer
Login issue
Portal page
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